PRIVACY POLICY & COOKIES

In Short

1. We will only use your data to improve your experience with BROOKS&GRANT competitions.
2. We will protect your data as if it were our own.
3. We will always communicate clearly—no jargon, no surprises.
4. No spam—you decide what and how you hear from us.
5. We will never sell your personal data.

BROOKS&GRANT Limited is fully committed to protecting your privacy and security. As customers ourselves, we understand the importance of privacy. This privacy notice explains how we use your personal data, your rights, and how we keep your information secure.

For all BROOKS&GRANT competition services, BROOKS&GRANT Limited is the data controller responsible for protecting your privacy.

How We Collect Your Personal Information and Why

We may collect personal information about you in several ways. Below are the types of interactions and how your data may be used:

Visitors to our website: When you browse our website, we may collect information such as IP addresses, browser types, and cookie data to improve your experience and enhance the functionality of our site.
Interactions via social media: If you interact with us on social media platforms (e.g., liking or following us), your information is governed by the respective platform’s privacy policies.
Purchases through our website: When you enter our competitions or make purchases, we collect personal information (e.g., name, email, payment details, and shipping address) to process your order and notify you about the competition outcome.
Subscription to newsletters or updates: If you subscribe to our communications, we collect your email address and preferences to send updates about competitions, winners, or future opportunities.
Customer support inquiries: When you contact us via email, phone, or WhatsApp, we collect your contact details to respond to your inquiries and resolve issues.

How We Use Your Personal Data

To process your competition entries and purchases.
To notify winners and manage prize delivery.
To send you updates about competitions, winners, or promotional offers (with your consent).
To analyze website usage and improve your experience using cookies and analytical tools.
To comply with legal obligations or protect against fraud or abuse.

We Will Never Sell Your Personal Data

We are committed to your privacy and will never sell your personal data to third parties.

Sharing Personal Data Between Our Companies

We may share your personal data between companies within the BROOKS&GRANT group to enhance your experience, improve services, and manage operations more efficiently. Any such sharing is conducted under strict confidentiality and in compliance with privacy laws.

Cookies

Our website uses cookies to distinguish you from other users, helping us provide a better experience. You can block cookies in your browser settings, though some functionality may be limited if you do so.

We use the following types of cookies:

Strictly necessary cookies: Essential for site functionality (e.g., logging in or making purchases).
Analytical/performance cookies: Helps us understand how visitors use the site and improve usability.
Functionality cookies: Remembers your preferences (e.g., language or region).
Targeting cookies: Tracks your interests to provide relevant content or ads.

Third-Party Services

We may use third-party services, such as Google Analytics, to analyze website traffic and user behavior. These services collect anonymized data, and we do not allow third parties to identify individual visitors.

We also use social media platforms like Facebook and Instagram. Interactions on these platforms are governed by their respective privacy policies.

Contacting Us

If you have any questions or concerns about your personal data or our privacy practices, please contact us:

Email: info@brooksandgrant.com

Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to your personal data.
Withdraw consent for marketing communications at any time.

To exercise your rights, contact us using the information above.

Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.